Refund Policy
If Social Post Generator is not right for you, request a full refund within 30 days of your first payment.
30-day window
Full refund within 30 days of your first payment
Easy process
One email starts the review. We'll confirm by email when an approved refund has been submitted.
No questions
We respect your decision. No hassle, no pressure
Last updated: September 26, 2026
Our commitment
At Social Post Generator, we stand behind our service. We want you to start your subscription with complete confidence. That's why we offer a straightforward 30-day money-back guarantee on all new subscriptions bought on our website. Subscriptions bought in our iPhone or Android app follow the app store's refund process, described below.
This policy is offered by K2026679039 (SOUTH AFRICA) (Pty) Ltd, trading as Social Post Generator.
30-day money-back guarantee
If you're not satisfied with Social Post Generator for any reason within 30 days of your first paid subscription, we'll refund 100% of your payment.
- Applies to first-time subscribers only
- Covers subscriptions bought on our website
- Covers the first payment on a monthly subscription
- Includes the base subscription and platform add-ons charged in that first payment
- Request must be made within 30 days of your first payment
- No questions asked—we respect your decision
- Generating, editing or downloading content does not remove your eligibility for this guarantee
How to request a refund
Send an email
Email us at info@socialpostgenerator.app with subject "Refund Request"
Include your account email
Include the email address associated with your Social Post Generator account
Receive an update
We'll review the account and reply by email. Response time varies with request volume.
Funds returned
Approved refunds are returned to the original payment method. Your bank or card issuer controls when the funds appear.
Cancellation policy
You can cancel your subscription at any time:
- Monthly subscriptions: Cancel anytime through your account settings before the next renewal to prevent future charges. Access continues until the end of your current billing period unless the purchase is refunded. Cancelling alone does not request a refund; use the instructions above.
Refund timeline
| Payment method | Processing time |
|---|---|
| Credit/Debit Card (Stripe) | Varies by bank or card issuer |
Note: We'll email you when the refund has been submitted. Your bank or card issuer controls the final posting time.
Website purchases through Stripe
Subscriptions bought on our website are paid by card through Stripe, our payment processor. K2026679039 (SOUTH AFRICA) (Pty) Ltd is the seller, and your receipt comes from Stripe on our behalf.
To request a refund, follow the steps above. We issue approved refunds through Stripe to the card you paid with. You can cancel renewal at any time from your account settings.
Purchases in the iPhone or Android app
If you subscribe inside our iPhone or iPad app, Apple bills you and handles refunds. We cannot issue refunds for App Store purchases. Request one through Apple's Report a Problem page, and cancel renewal in your Apple subscription settings.
If you subscribe inside our Android app, Google Play bills you. Request a refund or cancel renewal through your Google Play subscriptions, following Google Play's refund policy. You can also email us with your order number and we will review the request.
Deleting your account or the app does not cancel an App Store or Google Play subscription. Any greater refund or withdrawal rights under applicable law remain available.
Exceptions
The 30-day money-back guarantee does not apply to:
- Renewals or subsequent billing cycles (only first payment eligible)
- Fraudulent payments or abuse of the refund guarantee
- Requests made after the 30-day window
Statutory rights and service problems
Our 30-day guarantee is additional to your rights under applicable consumer law. Nothing in this policy limits a statutory right to withdraw, cancel or receive a refund, including for a faulty, unavailable or misdescribed service. These rights may apply after 30 days or to renewal payments. Where the law gives you greater protection, that protection applies regardless of the exceptions above.
Contact us using the email or support link on this page if you cannot access the service or it does not work as described. We will investigate and provide the remedy required by applicable law, which may include a refund.
Partial refunds
After the 30-day guarantee period, we do not offer partial refunds for unused time unless required by applicable law. However, if you experience significant service issues, please contact our support team and we'll work to make it right.
Questions?
Our support team is here to help. Reach out anytime: