Terms of Service

1. Who we are and acceptance

Social Post Generator (the "Service") is developed and provided by K2026679039 (SOUTH AFRICA) (Pty) Ltd, a private company registered in South Africa, trading as Social Post Generator ("we", "us" or "our"). Our address is 31 Buitenzorg Road, Somerset West, South Africa. We offer the Service to customers worldwide through our website and our iPhone, iPad and Android apps.

By creating an account, buying a subscription or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. You must be at least 18 or the age of majority where you live. If you use the Service for a business, you confirm that you can bind that business to these Terms.

2. The Service

Social Post Generator prepares AI-assisted social media drafts, visuals and suggested dates from business information you provide. You review, edit, download and publish the output yourself, including by loading a downloaded batch into a separate scheduling tool such as Later, Buffer or Meta Business Suite.

The Service does not publish or schedule posts for you, manage engagement, or guarantee reach, engagement, followers, leads, sales or other business results.

3. Accounts

Creating an account does not require a card and does not start a paid content batch. Paid generation requires an account, completed onboarding and an active subscription. Provide accurate information, keep your sign-in methods secure, and tell us promptly if you suspect unauthorised access. You are responsible for activity under your account.

4. Subscriptions, add-ons and billing

Subscriptions bought on our website are billed by us through our payment processor, Stripe, in US dollars:

• The Facebook and Instagram base subscription costs $39/month.
• LinkedIn, Threads, Pinterest and X each cost an additional $10/month.
• TikTok and YouTube Shorts are coming soon and are not included or billable.

Current website prices and included output are shown on the Pricing page.

Subscriptions bought in our iPhone, iPad or Android app are sold and billed by Apple (App Store) or Google (Google Play) under their terms, in the currency and at the price shown in the store before you confirm. In-app prices can differ from website prices because they include store fees and local pricing.

All subscriptions are paid in advance and renew automatically each month until cancelled. Taxes may apply depending on where you live. One subscription covers your account on the web and in the apps; you cannot hold a website and an in-app subscription at the same time. We will give reasonable advance notice of a price increase that affects an existing subscription, and you can cancel before it takes effect.

5. Fixed cadence and platform changes

An active subscriber may begin one complete batch every 28 days. This generation cooldown is independent of the monthly billing date. Platform frequency and content-type mix are fixed and cannot be customised.

Add-on changes take effect at the next renewal unless the store you subscribed through applies the change sooner. A batch uses the platforms active when generation starts; later changes do not modify a batch already in progress. Removing a platform does not delete historical content.

6. Cancellation and refunds

Cancel a website subscription in your account settings. Cancel an in-app subscription in your Apple or Google Play subscription settings; deleting the app or your account does not cancel a store subscription. Cancellation stops future renewals, and access ordinarily continues until the end of the paid period.

The first payment of a new website subscription is covered by the 30-day guarantee in our Refund Policy. Refunds for in-app purchases are handled by Apple or Google under their policies, as the Refund Policy explains. Renewals and unused time are not otherwise refundable. Nothing in these Terms limits a statutory right to cancel, withdraw or obtain a remedy for a faulty or misdescribed service.

7. Acceptable use

You may not use the Service to:

• Create illegal, harmful, abusive, defamatory or deceptive content
• Create spam, impersonate another person or violate platform rules
• Infringe privacy, publicity or intellectual-property rights
• Generate content using a person's likeness without their explicit consent, or create deceptive deepfakes, face swaps or voice impersonations
• Distribute malware, disrupt the Service or bypass security controls
• Resell access or offer generated output as a competing generation service

You can report a generated draft that you believe is harmful or unlawful from within the app or by contacting us.

8. Your content and the output

You keep ownership of the business information, photos and other material you provide. You give us a limited licence to host, process and transmit that material only as needed to provide, secure and support the Service, including by sending it to the AI and infrastructure providers described in our Privacy Policy.

Subject to third-party rights and provider terms, we license the generated output to you for your business use, and we claim no ownership of it. You are responsible for having the rights to your inputs and for confirming that final output is lawful and appropriate before you publish it.

9. AI output and your review

• AI output may be inaccurate, incomplete or unsuitable.
• Verify facts, names, dates, prices, offers and claims.
• Review tone, image rights, accessibility and current platform rules.
• Similar output may be generated for other customers, so do not assume output is unique.
• You are responsible for the final decision to publish.

10. Third-party services

The Service works with services we do not control, including Apple and Google sign-in, the app stores, payment processors and the social platforms you publish to. Their own terms apply to your use of them, and we are not responsible for their availability or changes.

11. Availability and changes

The Service may be unavailable during maintenance, provider outages or other disruptions. We may change or discontinue features with reasonable notice where practicable. A coming-soon label is not a promise of a release date or final scope.

12. Suspension and termination

You can stop using the Service and delete your account at any time from the app, from your account settings, or through our account deletion page. We may suspend or close an account that breaches these Terms, creates risk for others, or where the law requires it. Where reasonable we will give notice and a chance to resolve the issue.

13. Disclaimers and limitation of liability

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or business opportunities. Our total liability for all claims relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under consumer protection laws that apply to you.

14. Privacy

Our Privacy Policy and Cookie Policy explain how we handle personal information, the providers we use, retention, and your rights.

15. Apps downloaded from the Apple App Store

If you use our iPhone or iPad app, these additional terms apply:

• These Terms are between you and us only, not Apple. We, not Apple, are solely responsible for the app and its content.
• Your licence to use the app is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any, for the app. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses or costs from a failure to conform to a warranty are our responsibility.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If a third party claims that the app or your use of it infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the app, such as your mobile carrier agreement.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you once you accept them.

Questions, complaints or claims about the app should be sent to us using the contact details below.

16. Consumers and users outside South Africa

We serve customers worldwide. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live, and nothing in these Terms takes those rights away. In South Africa, this includes your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. If you live in the European Union, the United Kingdom or another country that lets consumers bring claims locally, you may also bring a claim in the courts where you live.

You are responsible for using the Service and publishing its output in line with the laws and platform rules that apply where you operate.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa, subject to section 16. Please contact us first so we can try to resolve any dispute informally. If it is not resolved within 30 days, either of us may refer it to the competent courts of South Africa, or to the courts available to you under section 16.

18. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or in the Service before they take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not accept them, you can cancel and delete your account.

19. General

These Terms, together with the policies they refer to, are the entire agreement between you and us about the Service. If a provision is found unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganisation, merger or sale of the Service, without reducing your rights.

20. Contact

K2026679039 (SOUTH AFRICA) (Pty) Ltd, trading as Social Post Generator, 31 Buitenzorg Road, Somerset West, South Africa. Email info@socialpostgenerator.app or use the Contact page. Website: socialpostgenerator.app.